Persbericht: 13 maart 2009
Stork kiest voor Ezwim’s Telecom Service Management (TSM™)
Workflow management dienst realiseert een tijdsbesparing van 75%
Amsterdam, 17 maart 2009 - Stork heeft gekozen voor Ezwim’s Telecom Service Management (TSM™) om haar telecomopdrachten, zoals de bestelling van telefoons en abonnementen, te stroomlijnen en te standaardiseren. Stork koos voor TSM™ omdat ze daarmee het Service Management kunnen automatiseren zodat haar meer dan 150 dochterondernemingen eenvoudig en foutloos telecom services kunnen bestellen. TSM™ automatiseert bij Stork onder meer workflows die telefoonorders, abonnementswijzigingen, aanvragen van nieuwe abonnementen en storingsmeldingen bevatten. TSM™ is volledig geïntegreerd met Ezwim’s Telecom Management diensten waardoor een sterk verbeterde gebruikersomgeving is ontstaan. Ezwim heeft haar service provider partner Micpoint ingeschakeld bij de implementatie.
“Ezwim en Micpoint zijn in staat geweest om binnen de strenge richtlijnen van Stork een zeer eenvoudige en gebruikersvriendelijke Telecom Management dienst te leveren. Hiermee creëren we een tijdbesparing van meer dan 75% op de bestellingen van telefoons, het beheren van SLA’s en het in kaart brengen van storingen die onze eindgebruikers rapporteren”, aldus Betty Offermans, verantwoordelijk voor Stork’s grootste dochteronderneming Stork Industry Service en beheerder van 25% van de mobiele apparatuur verdeeld over 12 vestigingen in Nederland.
TSM™ van Ezwim is een workflow management dienst die een aantal gestandaardiseerde telecomprocessen vereenvoudigt, automatiseert en inzichtelijk maakt. Door de inzet van TSM™ wordt de doorlooptijd van aanvragen veel korter, hoeven gegevens slechts één keer in het systeem te worden ingevoerd en is duidelijk bij wie op welk moment welke actie ligt. Acties kunnen hierdoor veel sneller en efficiënter worden uitgevoerd. De oplossing is speciaal ontwikkeld voor organisaties die in een complexe omgeving opereren waarin veelvuldig wordt gewerkt met derden zoals operators, logistieke providers et cetera.
“We zijn blij dat Stork direkt al veel voordeel haalt uit onze Telecom Service Management oplossing. De potentie voor deze oplossing is enorm aangezien service management complexer wordt voor bedrijven door de introductie van innovatieve diensten, zoals bijvoorbeeld mobiele data diensten. TSM™ biedt bedrijven hiervoor de perfecte oplossing en maakt het mogelijk om IT Service Management (ITSM) uit te breiden naar het telecom werkgebied”, zegt Ron van Valkengoed, Managing Director van Ezwim
Over Ezwim
Ezwim, wereldwijd marktleider in Telecom Management, levert Telecom Expense Management en Telecom Service Management software aan bedrijven en operators. Ezwim’s diensten maken telecomuitgaven inzichtelijk en beheersbaar voor zowel internationaal, als lokaal opererende bedrijven. Ezwim’s diensten leiden tot substantiële besparingen van telecomuitgaven en grotere efficiency van de telecomprocessen.
Ezwim is een Software-as-a-Service speler (SaaS) die meer dan 1,000,000 eindgebruikers met behulp van beveiligde internetapplicaties binnen een on-demand businessmodel ondersteunt. Ezwim heeft klanten in alle toonaangevende marktsegmenten en Global 2000 bedrijven vertrouwen op Ezwim diensten voor het effectief managen van hun telecommunicatie. Bezoek voor meer informatie www.ezwim.com.
Voor meer informatie
Ezwim BV
Wendy van Meer, Marketing Directeur
Tel. 020-8884388
Email:
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About Stork
Stork increases the effectiveness and efficiency of its customers’ industrial production processes. The company delivers systems, components and services, applying Stork’s specialist know-how in the field of technology and production processes. The company serves customers in the Aerospace Industry and Technical Services area. Stork Aerospace develops and produces complex lightweight structures and electrical systems for the aviation and aerospace industries and supplies integrated services and products to aircraft owners and operators. Stork Technical Services is a knowledge-intensive, professional supplier of integrated technical services and components for modification and maintenance of installations and machines in the industrial market.
Business Challenge
Stork has been working with Ezwim’s Telecom Expense Management (TEMTM) service for many years to gain insight into telecommunications assets and costs at a central level as well as locally across its more than 150 subsidiaries. The company recognized that they could further improve its Telecom Management by professionalising and standardising the order process; at that time there was no central mechanism that could coordinate MACD (Move, Add, Change or Delete) requests across the organization. Telecommunications services and devices were ordered locally by Stork’s subsidiaries with limited guidance on what to buy. This situation created a wide range of telecommunication services and equipment across the organisation and caused errors as in many cases devices with wrong subscriptions were ordered. This situation was frustrating to Stork’s employees as well as costly and time-consuming for the organisation.
Stork wanted to realise a service that would continue to give Stork’s subsidiaries the autonomy to order their own telecommunications services but at the same time help them to order the right devices and subscriptions and centralise all requests in one place.
Stork turned to Micpoint for guidance. The Micpoint team recommended Stork to extend the Ezwim TEMTM service with Telecom Service Management (TSMTM). TSMTM effectively is a workflow management service that defines standard workflow procedures for complex tasks. This will result in zero mistakes in standard activities and instant assignment of tasks. Enterprises can be more efficient and lower operational cost by adding TSM to their Telecom Expense Management Services to help them to control every aspect of their telecommunications.
Adding TSMTM services allows Stork to create a single tool to manage telecommunications, the service automates telecom-related processes and eliminates manual errors by stepping away from paper-based order procedures as much as possible.
How Ezwim and Micpoint helped
Ezwim teamed with Micpoint and Stork to develop a comprehensive overview of all of Stork’s workflows related to telecommunications. The workflows are tailored to meet the company’s requirements.
The Ezwim/Micpoint/Stork team agreed on a phased approach for implementation of TSMTM. The team agreed to go fully operational within two months.
The Ezwim TEMTM services and TSMTM are offered as a Software-as-a-Service (SaaS). This offers enterprises a scalable and comprehensive solution that can be implemented quickly with no initial investment, SaaS applications can be planned and executed with minimal effort and roll-out activities.
Business Benefits
Ezwim helped Stork realize numerous improvements in its Telecom Service Management, including.
A comprehensive telecom management service– Stork now uses a single service to manage: subscriptions, users, new orders and costs. Providing one central overview for everything related to telecom.
Automated telecom processes – Ezwim’s TSMTM service saves Stork time and money by eliminating the manual process and automating standard telecom processes. The error level has been reduced strongly since the introduction of TSMTM, now the right devices are being ordered with the right subscriptions. Additionally approval cycles are now streamlined and professionalized and take less time to execute.
All telecom service requests (IMAC) in one place – Complete overview of all service requests from an intuitive and easy to use interface.
Self service – Stork telecom administrators are now able to order handsets and report incidents - like for example a broken phone – directly from the Telecom Management service. The service helps them the order the appropriate devices and subscriptions. This improvement results in an improved user experience and customer satisfaction within the company.
“Ezwim and service provider Micpoint are able to incorporate the very specific Stork business requirements and deliver a comprehensive and easy to use Telecom Management service which saves us > 75% of our time spend on ordering handsets, managing SLAs and keeping track of incidents reported from our end users” Betty Offermans said, Betty is responsible for the largest Stork Subsidiary “Stork Industry Services” and manages around 25% of Stork’s Mobile estate located at their 12 location in the Netherlands.
Additionally Ezwim continues to support Stork with professional Telecom Expense Management services, including:
Insight into telecom costs and up-to-date asset administration – insightful reports offer complete understanding of telecom cost developments and provide a full overview of telecom assets across the total organisation, individual locations, departments and employees.
Better ongoing telecom management– Ezwim’s telecom expense management services help Stork to stretch telecom budgets. Stork continues to optimise its subscriptions based on information from the Ezwim service to ensure every employee is using the most optimal subscription type available.
End-user access –Stork employees can access personal telecom usage and cost information. This enhances cost awareness and assuming responsibility for telecom cost.
Ed Moné, Micpoint’s Managing Director commented, “With Ezwim’s help Stork is better able to effectively and efficiently manage the growing complexity of telecommunications across the enterprise. Micpoint also strongly benefits as since the introduction of TSMTM Micpoint has experienced a 50% reduction in support requests from the Stork organisation.”
About Ezwim
Ezwim, a global leader in Telecom Management, provides Telecom Expense Management and Telecom Service Management software to enterprises and operators. Ezwim’s Software-as-a-Service (SaaS) solution enables global organizations to gain visibility into, and control over, the mobile and fixed communications assets and costs. Ezwim services enable dramatic telecom cost reductions and process efficiencies. More information about Ezwim -> http://www.ezwim.com/
About Micpoint
Micpoint is an end-to-end supplier of ICT services for both the mobile as well as the fixed telecommunications environment. Micpoint services include:
• Mobile communication devices and services
• Fixed communications services
• Internet services
• Tracking & tracing
• Maintenance and consultancy
More information about Micpoint -> http://www.micpoint.nl
